Common Questions
Do you provide International delivery?
Unfortunately we do not. We only ship within the US.
How do I return an item?
The item must be shipped back in a box with protective wrap. (Ex. Bubble wrap or foam wrap) Any damages during return shipment will be deducted from refund amount.
Please ship to:
Danielle + Jake
1971 Swan Rd. 213
DePere, Wi, 54115
What is your return policy?
To return an item please contact us within 10 days of receiving your item. Ship back to us within 21 days of receiving item. *CUSTOM MADE ITEMS MAY NOT BE RETURNED OR REFUNDED.*
Where can I create a custom order?
You can create a custom order here on our website, click here.
If you have any questions please email us at route32designs@gmail.com
How do I track my order?
Once your shipping label is printed and the PO scans your item to begin the shipping process a confirmation email with tracking information will be sent to you.
What is your cancellation policy?
You have 24 hours after placing your order to cancel and still receive a full refund.
How do I get in contact with Route 32 Designs?
You may us the contact form on our website, click here.
You may reach out to us on our Instagram
+ Facebook page, @route32designs
You may email us at route32designs@gmail.com